Mercedes-Benz and Smart Service Department

Mercedes-Benz Durham: Named "Luxury Dealer of the Year" for three years running.

Welcome to our Mercedes-Benz Service Department, where you are guaranteed the best service for the maintenance and repair of your Mercedes vehicle in Whitby and Durham. We also service Sprinter vans.

We are committed to handling all your automotive needs, from providing you with genuine parts and having qualified automotive technicians repair and service your vehicle, to our full-service, on-site detailing centre and body shop.

As today's vehicles have become increasingly advanced, our service facilities have changed right along with the times. We feature state-of-the-art facilities, including 10 service bays, and the latest tools and diagnostic equipment to help us treat your vehicle properly and get you back on the road quickly and in full confidence.

We strive to provide the total care to our customers which is why we are devoted to providing complete customer satisfaction. There is nothing better than the feeling of a new Mercedes-Benz, and the way to maintain that feeling is to insist on genuine parts and accessories fitted by factory-trained and -certified technicians.

Mercedes-Benz Durham is proud to announce the re-opening of our previous location at 190 Westney Road South in Ajax; this facility will be available for routine maintenance. Please contact our service department in order to assure your requirements will be met at either location.

We look forward to being of service to you!

Telephone: 1 855 781-4850

  • Service Appointment
  • Mercedes-Benz and Smart Maintenance Schedule

Mercedes-Benz Parts & Accessories

You will find the best selection of and most competitive pricing on genuine Mercedes parts and accessories in Whitby at Mercedes-Benz Durham. We maintain a comprehensive inventory of high-quality genuine Mercedes replacement parts, and our highly knowledgeable staff is here to answer all your parts inquiries. Should we not carry a part for which you're searching, we can always order it for you and receive it within a timely manner. We invite you to use our simple form to order parts from the comfort of home for maximum convenience.

What Happens After I Order a Part?

If you know the name or inventory number of your part, please use our online form to place an order. Otherwise, feel free to call us at 1 855 781-4850 and a Parts Department expert will determine exactly what you need.

Upon receiving your request, we will:

  • Respond to you promptly via your preferred contact method.
  • Ask any additional questions required to identify your parts request.
  • Confirm your order and pricing.

Mercedes-Benz Body Shop & Detailing Centre

We are proud to offer you the most professional, efficient and affordable Mercedes-Benz body shop and detailing services in Whitby and beyond! Our on-site shop features a registered Mercedes technician, so you can entrust your vehicle to us with full peace of mind.

From minor paint repair to major body straightening, from an interior and exterior wash to a complete wax and shine, we offer the full range of automotive body and detailing care for your Mercedes or other-make vehicle. Schedule an appointment today!

Rights of the Insured

You may be requested by your insurer to deal with independent body shops. It is important for you to note that it is your right to bring your vehicle to the body shop of your choosing.